What After-Sales Services Are Included for Dental Chairs?

DYM Dental Chair Trade-In Program shares with you the comprehensive after-sales services available for our dental chairs. These services mainly include dental chair repair and maintenance, spare parts supply, installation and debugging, operation training, after-sales follow-up, and hardware/software material upgrades.

1. DYM Dental Chair Repair Services

Ensuring quick recovery when dental equipment encounters unexpected malfunctions.

Fault Response:
Customers can report issues through multiple channels such as phone or online. The after-sales team will provide an emergency solution within 1 hour after receiving the report. If the issue can be resolved via phone or video support, it will be handled immediately to ensure minimal downtime for the clinic.
On-site Repair Service:
If the problem cannot be solved remotely, DYM will arrange for a local agent or partner technician to provide on-site repair service. This minimizes waiting time for clinics and hospitals. The team will inspect the dental unit, identify the problem, and fix it promptly to ensure smooth operation.
Warranty and Follow-Up:
DYM provides a 2-year warranty for all dental chairs. The team proactively reminds customers before the warranty expires, provides consumable replacement guidance, follows up on product performance, and collects feedback from dentists to continuously improve our products and service.

DYM Preventive Maintenance Service

Extending the service life of dental equipment and reducing the risk of malfunction.
Regular maintenance is one of the most important aspects of after-sales service.

Annual Inspection Visits:
DYM offers 1–3 scheduled on-site inspections per year, covering mechanical parts, appearance, electrical systems, dental light, instrument tray, and other components of the chair. The team identifies potential risks early to prevent future failures.

Comprehensive Deep Maintenance:
The DYM technical team provides 1–3 deep maintenance sessions per year, which include:

Cleaning core internal components

Replacing worn parts (e.g., seals, filters)

Precision calibration (checking lift motor function, lubrication needs, dental light focusing, light intensity, wiring conditions, air tube integrity, etc.)
This ensures the dental chair remains in optimal condition.

Equipment Room Check:
The team assists clinics in checking compressor performance and ensures regular drainage and smooth equipment operation.

Operation & Maintenance Training:
DYM technicians conduct user training sessions to help dentists operate and maintain their equipment more easily, effectively extending product life and reducing operating costs.

Maintenance Record System:
DYM helps dental clinics establish maintenance record archives. After each service, a written report is provided to document the equipment status and maintenance details. This helps clinics develop good maintenance habits, improve efficiency, and reduce long-term costs.

DYM Dental Chair Series and Quality Commitment

DYM dental chairs include A6, A7, A8, and A9 series, all covered by a 2-year warranty and a service life of up to 15 years.

With 32 dental equipment production lines, 10,000㎡ of factory space, and 60 precision CNC machines, DYM is dedicated to providing personalized customization for dental equipment distributors, agents, clinics, and hospitals across different countries and regions.

DYM — Striving to Become the Most Trusted Global Dental Brand.