DYM Proactive Technical Support Service · Shanxi Station

DYM Medical Goes the Extra Mile, Deep into Clinics, With Heartfelt Care for Every Customer

Recently, DYM Medical’s technical service team traveled to Shanxi Province, officially launching the “Proactive Technical Support Service · Shanxi Station” campaign. This initiative not only represents an upgrade in after-sales service but is also a true reflection of DYM’s longstanding philosophy: Customer First, Service-Oriented.

We understand that for every dental professional, choosing a piece of equipment involves more than just performance, design, or price—it’s also about whether the brand truly delivers peace of mind and ease of use. And that is exactly what DYM Medical strives for every day.

1. Measuring Trust with Our Steps — On-Site Service by DYM Technicians

The Shanxi station of our campaign covers major cities such as Taiyuan, Datong, Jinzhong, and Changzhi, as well as surrounding counties. Our technical team proactively visited clinics using DYM equipment to provide in-depth services including equipment inspection, system upgrades, operation training, and on-site Q&A support.

“I never expected the dental chair manufacturer to come to my clinic. There were a few minor issues during use, and now the technician helped adjust and explain each of them one by one. Extremely detailed and attentive!”
— Dr. Guo from Taiyuan

Behind every proactive service visit is our commitment to an exceptional user experience. We know that timely and caring technical support is not just an after-sales responsibility, but the foundation of long-term trust with dental professionals. Communication and cooperation create true win-win relationships.

2. Beyond Maintenance — Empowering Clinics Through Service

Unlike traditional passive repair models, DYM emphasizes proactive service and technical empowerment.

During the Shanxi station initiative, our technical team didn’t just troubleshoot issues—they also delivered training sessions on dental equipment maintenance, common fault identification, hardware and software optimization, and upgrade routines.

The response from local dentists and assistants was enthusiastic. We shared practical knowledge and discussed topics like dental chair layout and clinical usage habits, helping doctors improve treatment efficiency and extend the lifespan of their equipment.

3. Product Showcase: Reliable Quality, Leading Technology

DYM has specialized in high-end dental equipment manufacturing for over 18 years. As one of the few comprehensive manufacturers in China integrating R&D, production, sales, and after-sales service, we impressed clients in Shanxi with both our product expertise and attentive service.

Key Product Highlights:

1. Intelligent and ergonomic design:
   The chair’s curve fits the patient’s back and waist, providing long-term comfort during treatment.
2. Smart touch-free water supply system:
   Automatically dispenses water, freeing up medical staff’s hands and meeting infection control standards in dental care.
3. Anti-resin-curing intelligent LED light:
   Adjustable modes for different lighting needs, yellow-white dual light protects the dentist’s vision and reduces fatigue. It also delays resin curing during dental restorations for better results.
4. Removable ceramic spittoon:
   Easy to clean, antibacterial, and equipped with a one-button flush feature to prevent cross-contamination.
5. Premium imported tubing for handpieces and air/water syringe:
   Soft, skin-friendly, tear-resistant, and durable—remains flexible even after long-term use.

It is through meticulous attention to clinical details and reliable customer care that over 30,000 clinics across China have chosen DYM dental chairs.

4. Customer Story: Peace of Mind Through One Visit

A well-known dental chain in Shanxi was initially hesitant to adopt domestically produced chairs at their new clinic, worried about reliability. After learning of their concern, DYM’s sales team visited them multiple times, demonstrating our strengths through detailed comparisons and technical assurances.

We offered free installation and real-time usage guidance during the trial phase. Most importantly, we committed to on-site support within 24 hours of installation.

“Even our imported equipment providers don’t offer service this detailed and caring. DYM not only has quality products but also outstanding service. This gives us true peace of mind,”
— Clinic Director

Eventually, the clinic signed a long-term cooperation agreement, won over by our commitment and professionalism.

5. We’re Always on the Move — Every Stop Builds Trust

Shanxi is just one stop in DYM’s Proactive Technical Support journey across China and beyond. We’ve previously provided technical support services in Henan, Hebei, Hubei, Hunan, Jiangxi, Guangdong, Fujian, Jiangsu, Shandong, and overseas markets such as Indonesia, the Philippines, Vietnam, and Nepal.

Wherever our clients are, DYM strives to bring reliable and warm service to their doorsteps.

We don’t just sell products — we deliver support.
We don’t just solve problems — we build trust.

We believe that only by stepping into the customer’s shoes, truly understanding their concerns and needs, can we create real value.

6. Choosing DYM Medical Is Choosing Peace of Mind and Professionalism

In today’s competitive market, price isn’t everything. What truly matters is working with a manufacturer that takes responsibility for your equipment’s performance.

DYM Service Commitment:

• 24-hour on-site service in the Pearl River Delta region
• 2-year warranty for dental chairs
• 15 years of effective product lifespan

We understand that our success comes only through the success of our clients. That’s why every DYM team member is dedicated to ensuring our users feel safe and satisfied.

DYM — your trustworthy dental equipment service partner.
From Foshan to all across the country, wherever you need us —
DYM is better because of you.