DYM editor reminds you the importance of after-sales service for dental equipment

After-sales service is crucial to the operation of dental clinics and oral hospitals. It is directly related to the stability of dental equipment, diagnosis and treatment efficiency, patient experience, and long-term cost control of dental clinics and oral hospitals. Therefore, it is so important to choose a reliable source factory of dental equipment with good after-sales service.

1. Why is after-sales service extremely important to dentists?

1. Ensure the continuous and stable operation of dental equipment

Sudden fault repair in dental clinics and oral hospitals: If dental equipment such as dental chairs, dental mobile phones, dental room equipment, oral endoscopes, etc. suddenly fail (such as motor stuck, saliva suction failure, power failure, etc.), oral diagnosis and treatment will be directly interrupted, which is a very painful thing for oral patients and dentists. The speed of after-sales response determines customer satisfaction.

Therefore, dental equipment service companies that cooperate with dental clinics and oral hospitals should regularly maintain dental equipment: professional after-sales service provides pipeline disinfection, water and gas inspection, motor inspection, whether the chair frame is safe and stable, whether it has overturned, whether the dental lamp has insufficient illumination, whether the leather is properly maintained, whether the lamp arm tension is sufficient, whether there is a risk of falling, whether the instrument tray is adjusted to a reasonable position, whether the load-bearing capacity meets the standard, whether the foot switch is used normally, whether the sound is abnormal, whether the emergency brake switch is normal, whether the dental armrest is installed and bears the load, whether the filter is blocked, whether the drainage is normal, whether the valve is leaking, whether the solenoid valve, and the transformer are within the service life, and finally whether the entire dental chair is within the effective service life, so as to avoid inadequate inspection, prevent potential problems (such as waterway blockage leading to bacterial growth), prevent dental equipment from being overused, and avoid unnecessary fines.

2. Reduce the long-term operating costs of dental clinics and oral hospitals

Dental accessories regular replacement costs: the original after-sales service can provide genuine accessories (such as dental chair motors, dental chair circuit systems, mobile phone bearings, compressor heads), to avoid third-party inferior accessories aggravating equipment loss.

Extended warranty service: high-quality after-sales service can negotiate to extend the warranty period of core components and reduce out-of-pocket maintenance expenses (e.g., motor maintenance may cost 1,000 yuan).

3. Dental equipment with good and stable operation improves patient trust

Avoid oral treatment interruption: equipment failure causes patients to wait or reschedule the remaining projects, affecting patient experience and clinic reputation.

Safety endorsement: disinfection and calibration services provided by regular after-sales service can prove to patients that the equipment meets hospital infection standards.

4. Choose a good after-sales service dental equipment factory can quickly adapt to technology iteration upgrades

Two: DYM Medical Equipment Co., Ltd. is a factory with 18 years of experience in professional dental equipment manufacturing. It can provide 24-hour door-to-door service in the Pearl River Delta region. Our dental chairs have a 2-year warranty and an effective service life of 15 years. The technical practitioners have more than 8 years of industry experience. Whether it is the production structure of the product or the after-sales service, they have professional and skilled technical processing levels. DYM Medical can provide one-stop dental equipment support. When opening a dental clinic or oral hospital to replace equipment, it can provide a one-stop overall solution, which effectively improves procurement efficiency. In terms of after-sales, DYM Medical provides 1-3 door-to-door service support to cooperative customers every year. From equipment site planning, professional installation of dental equipment, use, and after-sales maintenance, we provide in-depth training for users, so that the majority of dentist customers will use DYM’s dental equipment smoothly and like to use DYM’s dental equipment. Assist dental clinics and oral hospitals in doing basic equipment maintenance work on a daily basis, greatly reducing the risk of dental equipment failure, thereby effectively improving the satisfaction of oral patients.

3. In the normal purchase of dental equipment, some dental clinics, due to their lack of understanding of dental equipment companies and dental equipment, covet low prices, and purchase dental chairs from small factories with unstable quality and no after-sales service. After one year of use, the motor is damaged, and the repair cost is equivalent to 30-40% of the equipment price, resulting in very high subsequent use costs and an overall unsmooth experience.

For DYM dental chairs, we can provide 24-hour response (telephone + video remote operation, technical inspection can be immediately checked on site when in the local area) + 1-3 free door-to-door inspection services per year, a two-year warranty, and the quality of imported motors is more guaranteed, helping dental hospitals to improve the satisfaction of oral patients.

From this, it can be seen that a reliable dental chair factory needs teamwork in product design, sales service, product quality, technical service, etc., so that the majority of dentists can work more efficiently and achieve a win-win situation of reducing costs and increasing efficiency. DYM is committed to being a well-known dental equipment brand trusted by dentists around the world