DYM Dental Chair After-Sales Service

The after-sales service coverage of the DYM dental chair has been expanded to key provinces in China, as well as countries and regions in Southeast Asia, Central Asia, Africa, and South America. Relying on its own technical service team and cooperation with overseas agents, it has formed a broad and targeted service network.

The after-sales service coverage of DYM Dental Chairs in China includes:
DYM Dental Chairs come with a 2-year warranty and an effective usage life of 15 years. For our users, we provide free on-site installation of dental equipment, free site planning, and a commitment to 24-hour on-site service in the Pearl River Delta region. In 2025, free on-site technical maintenance services were provided to customers in parts of the following provinces: Guangdong, Henan, Fujian, Hubei, Jiangsu, Jiangxi, Hunan, Anhui, Hebei, Shandong, Guangxi, Shaanxi, Shanxi, Heilongjiang, Inner Mongolia, and many others. As the headquarters’ location, the Pearl River Delta region has the most concentrated service resources, with its own technical team providing core technical support, earning recognition from multiple dental clinics and oral institutions in the region.
The service coverage of DYM Dental Chairs includes:
Providing dedicated after-sales services to nearly 3,500 domestic dental clinics and hospitals, including private dental clinics, chain oral institutions, and small hospital dental departments, among different types of medical entities.
Technical Service Guarantees Provided by DYM Dental Chairs
In the Pearl River Delta region, “24-hour on-site service during weekdays” is implemented, enabling rapid response to needs such as equipment malfunctions, installation and debugging, and maintenance. In other core provinces, service outlets are established through cooperative agents to ensure the accessibility of on-site services, offering full-process services including equipment cleaning and maintenance, parts replacement, technical and usage training.

II. Coverage of DYM Dental Chairs’ After-Sales Service in Overseas Markets
Key Expansion Areas for DYM Dental Chairs in 2026
Mainly focused on Southeast Asia and surrounding countries, including Indonesia, Vietnam, the Philippines, Nepal, Bangladesh, Thailand, Laos, Cambodia, etc. These regions are the core layout areas for Duoyimei’s overseas services, and have formed in-depth strategic cooperation with local dental equipment agents.
Service Cooperation Model of DYM Dental Chairs
By establishing cooperation with approximately 300 dental agents overseas, a service model of “Agent + Brand Technical Support” is built. Agents are responsible for local service, while the brand provides support such as technical training, parts supply, and fault solutions, ensuring that overseas users of DYM Dental Chairs enjoy standardized services.
What are the Extended Service Contents of DYM Dental Chairs?
In addition to routine after-sales repair and maintenance, technical exchanges, product usage training, and other services are also conducted simultaneously, helping overseas users become familiar with equipment operation, master maintenance skills, and improve product usage experience.

III: Core Advantages of the Coverage of DYM Dental Chair
Synergy of Localization and Internationalization: Domestically, it focuses on densely deploying in core provinces, with a free on-site maintenance and technical service team; internationally, it relies on dental equipment agents in foreign countries for rapid penetration, balancing service depth and coverage breadth.
Comprehensive Service Scenarios: Whether the dental equipment is within the warranty period, beyond the warranty period, facing urgent faults, or requiring routine maintenance, corresponding services are provided. Additionally, free technical assistance is still offered for equipment beyond their service life, ensuring DYM users have peace of mind.
Continuous Expansion of Service Network: Domestically, services are gradually extended to remote provinces; internationally, the scale of cooperative agents is continuously expanded, with coverage steadily growing. DYM is committed to becoming a trusted dental equipment brand worldwide by dentists.