DYM carries out product maintenance in Heilongjiang.

DYM’s high-end dental equipment after-sales service team, equipped with professional tools and attentive service, has visited dental institutions in cities such as Harbin, Daqing, and Qiqihar to carry out the 2025 annual maintenance and inspection service. From equipment performance testing and component maintenance to guidance on upgraded operational skills, the team provides meticulous service to establish a robust ‘protection network’ for local dental treatment safety. Previously, the team has also visited 15 provinces and autonomous regions including Jiangxi, Guangdong, Hubei, Hunan, Hebei, and Henan, embodying the brand’s original intention with ‘warm service’ and gaining nationwide recognition from dentists through ‘comprehensive assurance.’

Deep Cultivation in Heilongjiang: Warmhearted Maintenance to Address Customer

Needs To address regional particularities, the DYM after-sales service team made thorough preparations in advance: they customized equipment inspection plans for low-temperature environments, carried specialized maintenance parts suitable for northern climates, and even provided engineers with insulated toolkits. At a community dental clinic, an engineer discovered that the dental handpiece’s bearing had minor wear due to low temperatures, immediately replaced it with a spare from the parts box, and demonstrated daily maintenance techniques for equipment in cold conditions on-site. At a children’s dental institution in Qiqihar, the team focused on checking the dental chair’s safety locking function, ensuring the chair remained stable during frequent adjustments, adding another layer of safety for pediatric treatment.”We not only solve the immediate issues with the equipment but also teach customers how to handle potential long-term risks,” said the DYM After-Sales Service Director. During inspections in Heilongjiang, the team innovatively adopted the “1+1” service model — each engineer is paired with a technical consultant, responsible not only for equipment maintenance but also for on-site training, covering practical skills such as low-temperature equipment upkeep and emergency troubleshooting. “Wherever there is a customer need, our service will follow. Even in temperatures as low as minus 20 degrees, we respond at once if our customers require it.”

Covering 15 Provinces: 2025 Nationwide Inspection Expansion with Unstoppable

 Service From Guangdong in South China to Shaanxi in the Northwest, from Zhejiang in East China to Yunnan in the Southwest, DYM’s 2025 maintenance inspection footprint spans 15 provinces and autonomous regions nationwide. At each site, the mark of ‘attentive service’ is left behind. In Nanchang, Jiangxi, the team comprehensively upgraded more than 10 aging dental machines at a longstanding dental hospital, rejuvenating equipment that had been in use for nearly five years. In Shenzhen, Guangdong, to meet the needs of chain dental institutions for “simultaneous maintenance across multiple stores,” the team adopted regional scheduling, completing equipment inspections at 8 stores within 3 days, ensuring that clinical operations were not disrupted. In Kunming, Yunnan, considering the challenging transportation to some remote dental clinics, the team proactively extended service hours, driving 4 hours to county clinics to provide local dentists with professional support.”Previously, when we hired third-party maintenance teams, the response was slow, and they often just ‘fixed without explaining.’ DYM’s service is different. Engineers explain the operating principles of the equipment and common troubleshooting methods in detail, almost like giving us systematic training,” shared a chief dentist at a clinic in Wuhan, Hubei.Throughout nationwide inspections, DYM consistently upholds a dual-track approach of ‘service + training’: for new clients, full-process equipment operation guidance is provided; for established clients, advanced function training is offered; and for institutions with specific demands, customized maintenance plans are created with reminders for regular upkeep. This “proactive, comprehensive” service model allows an increasing number of dentists to truly experience the warmth of the DYM brand.According to statistics, since 2025, the DYM team has completed maintenance and inspection services for more than 2,000 dental institutions nationwide, traveling over 50,000 kilometers and providing professional support for nearly 10,000 dental devices. In customer satisfaction surveys, the favorable rates for the three indicators of ‘service response speed,’ ‘problem-solving ability,’ and ‘technical training effectiveness’ all exceeded 98%. One customer commented, “Choosing DYM is not only choosing high-quality equipment, but also selecting long-term peace of mind.”

18 Years of Craftsmanship: Earning the Trust of 35,000 Clients and Building a Global Brand Through Service

“Since its establishment in 2007, DYM has always believed that good products require excellent service support. Over the past 18 years, we have evolved from initial ‘after-sales response’ to today’s ‘proactive maintenance,’ and from single ‘equipment repair’ to a comprehensive ‘service ecosystem,’ with every step centered around customer needs,” stated the person in charge of the DYM brand when discussing the company’s development journey. Eighteen years of meticulous work have allowed DYM to accumulate over 35,000 dental clinic clients across cities of all levels nationwide, from large dental hospitals to community clinics, and from pediatric dental organizations to orthodontic specialty clinics, where DYM equipment can be seen.”Eighteen years is not the end, but a new beginning. Our goal is to become a brand trusted by dentists worldwide, which requires not only outstanding product quality but also global service capabilities,” the brand leader revealed. In the future, DYM plans to further expand its after-sales service network, aiming to add 5 regional service centers by 2026 and launch the ‘Smart Maintenance’ system — which, through IoT technology in equipment, monitors operating conditions in real time, issues early warnings of potential failures, and upgrades from ‘reactive repair’ to ‘proactive prevention.’ Meanwhile, for overseas clients, the team is gradually improving its international service network, helping Chinese brand services reach the world.From the ‘heartwarming maintenance’ in Heilongjiang to ‘comprehensive coverage’ in 15 provinces nationwide, from 18 years of ‘craftsmanship accumulation’ to the ‘trusted choice’ of 35,000 clients, DYM interprets the philosophy of ‘customer first’ through its services and fulfills the promise of being a ‘global partner for dentists’ through action. On the path of safeguarding dental treatment safety, DYM’s journey has never stopped, and in the future, the company will continue to contribute to global oral health with high-quality products and considerate services.