Is DYM’s after-sales service good? Let’s share the significance of DYM Medical’s proactive technical inspections, which are conducted 2-3 times a year.

DYM’s nationwide inspections are a systematic technical support and service upgrade initiative, primarily targeting partner dental clinics and oral hospitals. They provide in-depth services, including dental equipment usage, maintenance and cleaning, and equipment recommendations. Our technical inspection team visits various provinces and cities nationwide, providing equipment maintenance, technical training, and parts upgrades to over a thousand dental institutions. For example, in August, our team recently visited Inner Mongolia, Shanxi, and Hebei to provide free on-site assistance to customers, including replacing buttons on powerful three-way guns, upgrading silent foot switches, and performing detailed maintenance such as draining dental air compressors. We even provide free inspections or repairs for equipment beyond its service life. Our inspections go beyond equipment inspections; they address practical issues for dentists through a proactive service model, building long-term trust and fostering a deep understanding and appreciation of DYM’s brand service. They also demonstrate that domestic dental equipment brands can offer exceptional service, encouraging them to choose domestic equipment whenever possible, rather than paying two-thirds more for imported equipment as in the past. In today’s highly competitive environment, we help dental clinics and dental institutions reduce procurement costs and increase efficiency.

DYM Medical’s proactive after-sales technical support provides three core benefits to local dental distributors.

1. Technical Empowerment and Sales Conversion
   The inspection team directly enhances the market competitiveness of the dental products sold by distributors through free accessory upgrades (such as silent pedals and powerful suction components) and equipment optimization. For example, frequent service visits, one to three times a year, ensure consistent and efficient equipment operation. Increased customer satisfaction leads to more referral opportunities for distributors. Data shows that after implementing DYM Medical’s proactive inspection services, some distributors have gained multiple new dental clients through referrals from existing customers. This builds trust among new customers, thereby reducing marketing expenses. 2. Risk Mitigation and Trust Strengthening
   For products beyond the company’s technological upgrade path, we provide free accessories to upgrade previously purchased dental equipment, ensuring smoother use for dentists. By 2025, we will have upgraded several common dental chair components to ensure user comfort for DYM. For equipment beyond its service life, DYM will continue to provide free repair and maintenance services. This “no-cost” service approach helps local dealers address customer concerns about product durability. This reduces costs for dentists, while dealers don’t have to bear additional costs themselves. The promise of “lifelong service” strengthens customer loyalty, creating a differentiated competitive advantage and allowing dentists to experience the warmth of local distributors and the in-depth technical support provided by DYM.
2. Market Penetration and Brand Collaboration
   The inspection team collects market feedback during the service process to help dealers optimize their product portfolio. For example, by understanding dental clinics’ demand for silent equipment, dealers can target related accessories for precise sales. This “service as market research” model fosters strategic synergy between dealers and brands, enabling joint market expansion. During our service, we also explain the product design principles to local dealers, helping them train new technicians and teach them maintenance techniques. While helping the dealer team grow, we also communicate with dentists about daily equipment usage precautions and the benefits of equipment maintenance. This demonstrates that a good brand requires multi-faceted maintenance and recognition, and that effective and durable dental equipment requires proper operation and coordinated maintenance for optimal performance.

The practical significance of DYM Medical’s after-sales inspection service for dental clinics and dentists

1. Improved treatment experience and efficiency
   Hardware upgrades during inspections directly improve the clinical operating environment. For example, upgrades to the three-way gun button and spring reduce splashing during treatment, making nozzle changes smoother for dentists. The integrated silent footswitch reduces patient anxiety, allowing dentists to operate the footswitch more smoothly and extending its lifespan. Upgrades to the strong and weak suction tips enhance and stabilize the dental chair’s suction. Upgrades to the tear-resistant imported handpiece tube make it easier for dentists to use, providing a more comfortable feel and increased durability. Upgrades to the headrest knob allow for wider adjustment angles and a more compact and aesthetically pleasing design. A newly added remote control holder for the intraoral camera eliminates the constant fumbling for the remote control. It can be easily located at a specific location, fostering good placement habits and significantly improving work efficiency. These detailed improvements have boosted patient satisfaction. Furthermore, the team provides on-site training for clinicians on proper equipment use to prevent equipment failures caused by improper operation and extend the lifespan of dental equipment.
2. Compliance Assurance and Cost Control
   The inspection team strictly adheres to quality management systems such as ISO13485 and ISO9001 to ensure that equipment meets medical safety standards. DYM provides free maintenance for older equipment, helping clinics save on replacement costs. For example, one clinic resolved an air compressor drainage issue through inspections, avoiding treatment interruptions caused by aging equipment and indirectly reducing the dental clinic’s financial losses.
3. Academic Resources and Industry Recognition
   As the Vice President of the Foshan Dental Association, DYM Medical shares cutting-edge industry technologies and compliance updates during inspections. Doctors participating in these trainings gain access to the latest equipment operation techniques, enhancing their professional image and attracting more high-end patients.

The four strategic benefits of DYM Medical’s proactive inspection services for long-term brand development

1. Building a Technological Moat
   Frequent inspections (2-3 times per year) create a service barrier that competitors find difficult to replicate. Through continuous hardware upgrades and technological iterations, DYM has transformed its equipment from a simple “product” into a “continuously evolving treatment solution.” Patented features, such as the silent foot pedal, have become its distinguishing features. This “service as product” model distinguishes the brand in a technologically homogenous dental equipment market. 2. Data-Driven Product Iteration
   Clinical feedback collected during inspections directly feeds back into R&D. For example, based on doctors’ demand for easy-to-use equipment, DYM developed an integrated intelligent dental chair control system, which has been granted multiple utility model patents. This closed-loop innovation mechanism ensures that products consistently meet market demand and avoids the pitfalls of “closed-door development.”
2. Deep Operation of Customer Assets
   Through the frequent interactions fostered by inspections, DYM transforms customers from mere buyers into brand co-builders. For example, after using upgraded equipment, some doctors actively participate in DYM’s product testing, providing clinical data support. This “user co-creation” model not only reduces R&D risks but also builds a stable customer base, laying the foundation for subsequent new product launches.
3. Invisible Development of Industry Standards
   The technical specifications DYM produces through its continuous inspection services are influencing the formation of industry standards. For example, its popular silent foot switch has been included in the recommended purchase lists of dental associations in some provinces and cities. When branded service becomes the industry’s default standard, DYM will gain a voice in the industry chain, transforming its role from “equipment supplier” to “industry rule-maker.”

This inspection model essentially transforms after-sales service into a strategic resource. Through the positive cycle of “technological empowerment, customer recognition, and brand premium,” DYM Medical not only consolidates its existing market share but also seizes an early advantage in the trend toward intelligent and user-friendly dental equipment. As industry analysts point out, regular inspections are crucial to building brand consistency and trust. DYM’s practice demonstrates that continuous, proactive service is a core element in building long-term competitiveness. In 2025, DYM’s after-sales maintenance team continued to enter different cities in 14 provinces including Shandong, Shanxi, Shaanxi, Guangxi, Inner Mongolia, Zhejiang, Jiangsu, Guangdong, Hebei, Fujian, Henan, Hubei, Hunan, and Jiangxi, providing professional and personalized services for many dental clinics and oral hospitals from installation, after-sales, product upgrades, maintenance, and equipment use plan formulation. At the end of the year, we will launch technical maintenance services in other provinces and regions to allow more dentists to use equipment without worries. DYM is committed to becoming a dental equipment brand trusted by dentists around the world.